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Terms & Conditions

ATLAS & I respects the intellectual property of others, and we ask our users to do the same.

1. Status

These Conditions apply to any order placed with ATLAS & I. You must read these Conditions carefully. By placing an order for one or more Products through the Website, you confirm that you have read, understood and agree to the Conditions in their entirety. If you do not agree to these Conditions in their entirety, you must not order any Product through the Website.

2 Please remember that modern tourist names are not always marked on vintage maps, and that history occasionally changes names and territories. We can’t be responsible for political, religious or territorial persuasion and we do rely on you to provide us with specific information relating to such issues at the time of placing your order. We will always try to honour your request, discussing it with you if necessary.
  Specific buildings may not appear on the maps, and most contemporary resorts hadn’t been built when most of our maps were drawn.

3. Cancellation of bespoke Product(s)

In accordance to the Distance Selling and Online Trading Regulations ATLAS & I product(s), which have been made to the customers’ specifications, are exempt from standard cancellation rights.

By the very individual nature of personalised products hand-made to order, they cannot be re-sold and therefore we cannot accept returns if you have a change of mind.

Cancellations are offered subject to the discretion of ATLAS & I. Please contact us to discuss if you wish to cancel an order on info@atlas-and-i.com or +44 (0)7738 086843.

When a bespoke fee has been paid for with an order, we reserve the right to offer three proofs for this fee. Any proofs or alterations needed after three proofs have been sent will be subject to additional charges.

Partial refund – if a customer chooses to cancel an order before we have created the hardcopy print or product, they can claim an 80% refund, 20% of the product value will be retained for design time spent on sourcing and creating the image file.

4. Delivery

Because of the personalised nature of our products it takes a few days to make your order, please be patient with us, all our products are handmade in Great Britain. See the list below for estimated production time for all products:

PRODUCT ESTIMATED PRODUCTION TIME BEFORE DISPATCH
JOURNALS 5-7 Days
ADDRESS BOOKS 5-7 Days
PHOTO ALBUMS 5-7 Days
VISITORS BOOKS 5-7 Days
ALL ARTWORKS 5-7 Days
PASSPORT HOLDER 10-14 Days
KEYRING 10-14 Days
GREETINGS CARDS 1-2 Days
BESPOKE GREETINGS CARDS 7-10 Days

Please note the production time stated is approximate. Once your product is ready to be dispatched, the goods will be sent to the address given by you in your order. If an express delivery fee is paid the make time of the product remains the same but once ready, we will dispatch your product on a next day service. If an express production fee is paid your order make time will be reduced, this timescale will be at the discretion of the employees at Atlas & I and will be subject to demand at the time the request is made.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

 

All risk in the Product(s) you order (including risk of loss and/or damage to the Product(s)) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver Product(s) if the delay or failure is wholly or partly caused by circumstances beyond our control.

5. Returns and refunds

We offer a returns service for damaged or faulty Product(s) provided that such return is notified to us no longer than 7 (seven) working days after the day on which you have received the Product(s). Our returns address is: Atlas & I, Studio 3, Wimbledon Art Studios, 10 Riverside Rd, London, SW17 0BB.

Any Product(s) must be returned in the same condition that they have been received, ie. very carefully and well packaged to avoid any damage in the postal system. It will be at ATLAS & I’s discretion as to whether the customer or ATLAS & I will pay this cost.

Should you wish to return a Product please notify us by sending an email to info@atlas-and-i.com clearly detailing the following information;

1. original order reference number;

2. your name;

3. your daytime contact number;

4. the Product(s) you are returning; and

5. the reason you wish to return the Product(s).
 Please allow 2 (two) working days from receipt of your email to receiving a response.

6. Product Description and availability

Each Product purchased is sold subject to its Product Description.

We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a bespoke Product that is not listed on the website until your order is accepted by us and specific personalised details have been discussed and approved.

All reasonable efforts have been made to portray Product(s) on the Website accurately, but due to the bespoke nature of our Product(s), variations will occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set up of the device from which you are viewing the Website.

All Product(s) featured on the Website are subject to availability. We will inform you as soon as possible if Product(s) that you have ordered are not available.

7. Intellectual property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of ATLAS & I. We are a member of ACID (Anti Copying in Design) and all designs are registered on the ACID Marketplace. Atlas & I is an officially trademarked company, Trade Mark No: UK00003104502.

 

ACIDmemberlogo09                A&I Resgistered

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