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Privacy Policy & Customer Care

What we do with your information?

We at Atlas & I take security very seriously and have therefore set out below the guidelines we use for protecting your personal information.

Atlas & I’s privacy commitment

The Atlas & I website is owned and operated by us. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Atlas & I at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

Consent

Your use of the Atlas & I website, newsletter sign up and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information about you

When you (the customer) purchases a product from Atlas & I we ask for information such as your name, e-mail address, postal address, and contact details. Atlas & I then keeps a record of this information.
If you place an order with us you will be directed to the Paypal website to process your payment. We do not store any card details. For more information about how credit and debit card details are stored with Paypal, please see their website https://www.paypal.com.
We keep a record of any purchase/s you make from our website. This means that we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant. We also keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with an order.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by emailing us: info@atlas-and-i.com

How we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
1. Processing your order using the details you have provided
2. Planning and managing Atlas & I’s business activities, including analysis of customers’ shopping habits, product and style preferences.
3. Research.
4. Providing you with information about the services we offer.
5. Letting you know about offers and news from Atlas & I.

Managing your orders

We may contact you any time after placing your order and it arriving with you. This may be to confirm personalisation, to change information regarding your order or to send you a proof. We will primarily contact you via the email provided. If this is not responded to within 48 hours we will contact you on the phone number you provided. If all attempts to contact you have failed your order will be put on hold until contact has been made to confirm any complications with the order. The estimated dispatch date will therefore be invalid until contact has been made. In these cases we cannot be held responsible for any delays.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
We do not store or process your card details ourselves, they are processed and stored via Paypal.
Only employees who need the information to perform a specific job are granted access to your personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, through Facebook or on Twitter – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at info@atlas-and-i.com phone us on +44(0) 7738 086843

How to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us then please change your communication preferences accordingly here.

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Atlas & I website.

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Atlas & I using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

Our cookie policy:

Please note: to make full use of Atlas & I and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Atlas & I website (like many other shopping websites) may not work as well when cookies are blocked.
• Atlas & I uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can’t harm your computer.
• The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Atlas & I to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy

Managing cookies:

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

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